Help & Support

We're here to help. Find answers or reach out to us directly.

📧 Email Support

Send us an email at service@aivana-ai.com and we'll get back to you within 24 hours.

🔐 Data & Privacy

Your journal entries are private and encrypted. We never read or share your personal data. Read our Privacy Policy for details.

💳 Subscriptions

Melo Premium is available via in-app purchase on the App Store (iOS) and Google Play (Android). Manage your subscription through your device's settings.

📱 Account Deletion

To delete your account and all associated data, go to Settings → Account → Delete Account within the app, or email us at service@aivana-ai.com.

🐛 Report a Bug

Found something broken? Please email us with a description of the issue, your device model, and OS version. Screenshots are appreciated!

✉️

Email Us

service@aivana-ai.com

💬

WhatsApp

+65 8084 8530